1. What are the check-in and check-out times?

Standard check-in is from 1:00 PM and check-out is by 11:00 AM.

2. Can I check in early if I arrive before 1:00PM?

Early check-in is subject to room availability and cannot be guaranteed. If a room is ready after 11:00 AM, we offer it complimentary. Early check-in before 11:00 AM is charged at INR 500/- (incl. GST) for up to 3 hours, or INR 1,000/- (incl. GST) for very early arrivals from 5:00 AM onwards. Please contact the Front Office in advance to request early check-in.

3. Can I check out late?

Late check-out until 1:00 PM may be offered free of charge subject to availability. Late check-out after 1:00 PM (up to 3 hours) is charged at INR 500/-. Check-out after 6:00 PM is charged at INR 1,000/-. Please inform Reception the night before to check availability.

4. What ID documents do I need for check-in?

All guests must present a valid government-approved photo ID with address proof — such as Aadhaar Card, Voter’s ID, Driving License, or Passport. PAN Card alone is not accepted as it does not contain an address. Children below 10 years are exempt. Foreign nationals must present their Passport, Visa, and the emigration entry stamp page.

5. What is the minimum age to check in?

The primary guest checking in must be at least 18 years of age.

6. Does the hotel have a 24-hour front desk?

Yes, the front reception of the hotel is staffed 24 hours a day, 7 days a week.

7. Are there any restrictions for foreign nationals checking in?

Foreign nationals with expired visas will not be permitted to check in, as the hotel is legally required to submit a C-Form registration to the FRRO (Foreigners Regional Registration Office) immediately.

8. What documents do OCI card holders need to present?

OCI card holders must provide a copy of their OCI card and a C-Form is mandatory.

9. Can I extend my stay?

Yes, extension of stay is subject to room availability and applicable rate adjustments. Please contact Reception to confirm availability.

1. Where is the hotel located?

The Trios Hotel is located on Narakathara Road, opposite Metro Pillar 685, at Shenoys Junction, MG Road, Ernakulam, Kochi.

It is located at the coordinates 9°58’34.1″N and 76°16’58.7″E.

It sits on one of Kochi’s most central streets, adjacent to Centre Square Mall.

2. How do I get to the hotel from COK International Airport?

The airport is approximately 28 km away — around a 35–40 minute drive. We recommend using the pre-paid taxi service available at the airport exit.

Alternatively, the hotel can arrange an airport pickup taxi service (chargeable). Please contact Reception to book airport pickup service.

3. How do I get to the hotel from the Railway Station?

Ernakulam Junction (South) is 1.5 km away, and Ernakulam Town (North) is 2.5 km away. Pre-paid taxis and autos are available outside both stations. It’s a short 5–10 minute ride to the hotel.

4. Is there a Kochi Metro station nearby?

Yes — Maharaja’s College Metro Station is just 400 metres (about a 5-minute walk) from the hotel. M.G. Road Metro Station is approximately 800 metres away.

Metro services run from 6:00 AM to 10:30 PM (Mon–Sat) and 8:00 AM to 10:30 PM on Sundays.

5. Is the hotel easy to find on Google Maps?

Yes. Search for ‘The Trios Hotel Kochi’ on Google Maps or use our address: Narakathara Road, Opposite Metro Pillar 685, Shenoys Junction, MG Road, Ernakulam, Kochi – 682035. Metro Pillar 685 on MG Road is a useful landmark.

6. How far is Fort Kochi from the hotel?

Fort Kochi is approximately 13 km by road. A convenient route is to walk or take an auto rickshaw to the Boat Jetty (700 metres from the hotel), take a ferry to Fort Kochi via Willington Island. Alternatively, the Water Metro stops at High Court (1.2 km from the hotel).

7. What landmarks and attractions are near the hotel?

The hotel is within walking distance of Centre Square Mall (0.2 km), Marine Drive (10-minute walk), Ernakulam Public Library (0.08 km), Durbar Hall ground (1 km), and the Broadway Market. It is also close to MG Road, Jayalakshmi Silks, Salem Marthoma Church, and several restaurants and pharmacies.

8. Is the hotel suitable for advocates or legal professionals visiting the High Court?

Yes, perfectly. In addition to being just 1.2 km from the Kerala High Court, all of our rooms are equipped with a dedicated writing desk and chair, centralized air conditioning, and complimentary high-speed Wi-Fi to support your work preparation.

9. Can I access the Kochi Water Metro near the High Court?

Yes. The High Court Water Metro terminal is located 1.2 km from the hotel. This provides a highly convenient and scenic route to connect to Fort Kochi, Vypin, and other waterfront destinations across Kochi.

10. How far is the Ernakulam District Court from the hotel?

The Ernakulam District Court, located inside New Court Complex on Park Avenue Road is just 1.5 km away from The Trios Hotel. It is a quick 5 to 10-minute drive or auto-rickshaw ride, making our property a very convenient location for visiting advocates and litigants.

11. How far is the Kerala High Court from the hotel, and how do I get there?

The Kerala High Court is located approximately 1.2 km from the hotel. It is a short 5-minute drive or auto-rickshaw ride. Alternatively, you can easily access the High Court area via local transport or a quick app-based cab ride.

12. How far are the major educational institutes from the hotel?

The Trios Hotel is centrally located on MG Road, making it a highly convenient stay for guests visiting nearby colleges. Approximate distances from the hotel are: 

Maharaja’s College: Just 800 metres away (about a 10-minute walk). Additionally, the Maharaja’s College Metro Station is only 400 metres from the hotel. 

Government Law College, Ernakulam: Approximately 1 km away.

St. Albert’s College: Approximately 1 km away.

St. Teresa’s College: Approximately 200 m away (a short 3-minute walk).

Sacred Heart College (Thevara): Approximately 4.5 km away.

You can easily reach all of these institutions using local autos, Uber, or the nearby Kochi Metr

1. Does the hotel have an in-house restaurant?

Yes. The Trios Hotel has an on-site restaurant serving a range of Indian, Chinese, Asian, and local Kerala cuisine.

The restaurant is open for breakfast, lunch, and dinner for all guests from 08:00 AM to 10:00 PM.

2. Is breakfast included? What does the breakfast buffet include?

Complimentary buffet breakfast is included for guests on the CP (Continental Plan) or MAP (Modified American Plan). It is served at the in-house restaurant from 8:00 AM to 9:45 AM. The buffet includes South Indian, North Indian, and Continental options, with egg preparations available on request.

Room service is not available for breakfast — guests must visit the restaurant. Please wear appropriate clothing.

3. What are the restaurant timings?

Buffet Breakfast: 8:00 AM – 9:45 AM
Lunch: 12:30 PM – 3:00 PM (last order 2:30 PM)
Tea, Coffee & Snacks: 3:30 PM – 5:30 PM
Dinner: 7:00 PM – 10:00 PM (last order 9:30 PM)

Room Service: 7:00 AM – 10:00 PM.

We are not a fast food restaurant. Your food is cooked fresh with every order, please be patient for 20 to 30 minutes.

4. What is the dress-code at the restaurant?

Yes, guests are requested to wear appropriate clothing and footwear when visiting the restaurant and all public areas of the hotel.

5. Is alcohol available at the restaurant?

No, Alcohol is not served or consumed at our restaurant.

6. Is room service provided?

Yes, room service is available from 07:00 AM to 10:00 PM, except breakfast.

7. Can I bring food from outside into the hotel?

Outside food and beverages are not permitted in the restaurant. The hotel reserves the right to remove any such items.

8. Are there good restaurants nearby for other meals?

Yes, the hotel is surrounded by dining options. Notable nearby restaurants include Chariot and Buhari on Narakathara Road (budget meals), Upahaara Restaurant, Cafe Woodlands, Punjab House on Broadway, and multiple options along MG Road including Nasi & Mee, Thal, and the food court at Centre Square Mall.

9. Are vegetarian and halal food options available?

Yes, the restaurant offers vegetarian, halal, and Asian food options to cater to a wide range of dietary needs.

1. What type of rooms does the hotel offer?

The hotel has 31 Deluxe AC Rooms in total: 27 Queen-size (6 ft) bed rooms and 4 Twin bed rooms. Within these, there are 4 Balcony Rooms (Rooms 107, 208, 308, 408) and 2 Inter-connected Rooms (Rooms 206 & 207). All rooms have the same interior finish and in-room facilities.

2. What facilities are available in every room?

All rooms are equipped with: TV with Airtel set-top box (327+ channels), centralized air conditioning (Daikin VRF system), ceiling/wall fan, electric kettle with tea, coffee and sugar, 24-hour running hot water via solar heaters, minibar/cooler box, free Wi-Fi, writing desk & chair, complimentary toiletries, and a separate toilet with shower.

3. Are the rooms large? Guests online mention compact rooms – What should I expect?

Our Deluxe Rooms are compact by design, ranging from 123 sq ft (balcony rooms) to 221 sq ft. They are efficiently laid out and elegantly furnished with all modern amenities. They are ideal for solo travelers, couples and small families. Guests consistently praise the cleanliness, modern design, and value for money.

Rooms are thoughtfully designed and compact — ideal for business travelers and short leisure stays. While the rooms are not very large, they are well-equipped, modern, and maintained to a high standard of cleanliness.

4. Do the rooms have a balcony? If so, can I request a balcony room?

Yes, we have 4 Balcony Rooms available (Rooms 107, 208, 308, 408). These offer a city view from a private balcony. Please mention your preference at the time of booking, and we will do our best to accommodate, it subject to availability.

5. Is there a safe locker in the room?

No there is no safe locker provided in the hotel rooms.

6. Does the air conditioning work properly?

Yes, all rooms have a centralized Daikin VRF air conditioning system. Please note that the AC will not function if the windows are open or not properly closed. Ensure windows are shut for the AC to operate efficiently.

7. What services are available on request at no extra charge?

Complimentary on-request (limited) items include: Shaving kit, shower cap, hair dryer, comb, disposable bathroom slippers, baby cradle, Iron box, Ironing board and wheelchair assistance.

8. What services are available on request with an extra charge?

The following are available at an additional cost: Extra bed, laundry, flower bed decoration, candle light dinner, honey moon cake, fruit basket and dry cleaning.

9. Is there a terrace at the hotel?

Yes, a terrace is available for guests to use.

10. Which rooms are Twin Bed Rooms and Inter-connected?

Twin Bed Rooms are 101, 105, 106, 201.
Inter-connected rooms are 206 and 207.

11. Are personal heating or cooking appliances allowed in the rooms?

No, the use of personal irons, hot plates, electric heaters, or any external heating/cooking appliance is strictly prohibited.

12. Are weapons or dangerous substances permitted in hotel premises?

No, explosives, weapons, flammable materials, or any other dangerous substances are not permitted in hotel premises.

13. What are the quiet hours at the hotel?

Quiet hours are observed from 10:00 PM to 6:00 AM, and guests are requested to keep noise to a minimum during this period.

1. What are the room rates?

Our room rates fluctuate throughout the year based on seasonal demand, local events, and availability. Premium supplement rates apply from 25 December to 1 January. To ensure you get the most accurate and up-to-date pricing for your specific dates, please visit the booking section of our website(www.thetrioshotel.com). There, you can view real-time rates and any current promotions we may be running.

Alternatively, you may contact the reception on +91 8875397397 or reservation@thetrioshotel.com.

2. What meal plans are available?

EP (European Plan): Room only, no meals included.
CP (Continental Plan): Room with complimentary buffet breakfast.
MAP (Modified American Plan): Room with breakfast and one additional meal (lunch or dinner).

3. What payment methods are accepted?

We accept UPI (GPay, PhonePe, Paytm, BharatPe), NEFT/RTGS/IMPS bank transfer, and online payment via our Razorpay link: https://razorpay.me/@thetrioshotel. Cash is also accepted at the property.

Please note that full payment must be cleared before or at check-in.

4. Is advance payment required to confirm a booking?

Yes. For direct bookings, a minimum of 50% of the total billing amount is required as advance payment to confirm the reservation. The balance must be paid at least 24 hours before check-in.

5. Are there extra charges like GST I should be aware of?

All tariffs are quoted inclusive of 5% GST.

6. Are reservations confirmed without an advance payment?

Advance amount is taken as 50% of total billing for booked period. No, reservations without advance payment are not confirmed.

7. What are the extra person charges?

The extra person charges (including GST) are: CP Plan: Rs. 700/-; EP Plan: Rs. 600/-; MAP Plan: Rs. 1200/-.

8. What is the charge to add buffet breakfast for an EP guest?

Adding a buffet breakfast for an EP guest is INR 250/- per head (including GST), if paid at the time of check-in(upgrade).

9. What are the bank transfer details for payment?

The details for NEFT/RTGS/IMPS bank transfer are:

Account Name: THE TRIOS HOTEL
Bank: Axis Bank, Kochi Branch;
Account Number: 921020014647464;
IFSC Code: UTIB0000081.

10. What is the UPI ID for payment?

The UPI ID is BHARATPE09913622926@yesbankltd or MAB.03734700810594@AXISBAK.

1. Is there a free cancellation policy? What is the cancellation policy?

NOTE: The above policy does not apply for bulk bookings and peak seasons.

2. What happens if I need to checkout earlier than planned?

Please inform Reception at least 24 hours before your revised departure. If adequate notice is not given, a full night’s stay with breakfast will be charged.

3. What if I don’t show up without cancelling?

A no-show calls for no refund on the booking amount. Please cancel in advance if your plans change.

4. Does the cancellation policy apply to bulk bookings?

No, the cancellation policy does not apply to bulk bookings.

1. Is parking available at the hotel?

Yes, free parking is available in the basement and in front of the hotel — for up to 10 cars and 6 bikes. Parking is on a first-come, first-served basis. This is significant due to the busy MG Road location. The parking area is equipped with CCTV cameras and gates for safety. However, hotel does not accept responsibility for any damage or loss to vehicles parked in the premises.

2. Is there EV charging available?

Yes, an EV slow charging facility is available at the property. Please inform Reception in advance if you need it.

3. Can the hotel arrange airport or railway station transfers?

Yes, airport and station transfers can be arranged through Reception (chargeable). Please contact us in advance. We can also recommend local drivers and taxi services — details are available at the front desk.

4. What local transport is available near the hotel?

Uber (including Uber Auto for short trips) is the most reliable app-based option. The nearest Kochi Metro stations are Maharaja’s College (400 m) and MG Road (800 m). KSRTC Bus Station is 1.3 km away, and the Boat Jetty for ferries to Fort Kochi and Willington Island is just 700 meters from the hotel.

5. Can the hotel help plan sightseeing and tour packages?

Absolutely. The hotel can assist guests with organizing customized tour plans covering popular Kochi attractions, backwater cruises, hill stations, beaches, and other Kerala destinations

6. Are facilities available for drivers accompanying guests?

Yes, drivers accompanying the guests can use the toilets in the ground floor of the hotel to freshen up.

7. Is parking available for larger vehicles like van or minibus?

Yes, parking for a van or a minibus is available.

1. Is Wi-Fi available? Is it fully free?

Yes, complimentary high-speed Wi-Fi is available throughout the hotel — in all rooms and public areas. There is no extra charge for using Wi-Fi.

2. What is the Wi-Fi network name and password?

It is printed on a welcome note kept in your room.

1. Is the hotel family-friendly?

Yes, The Trios Hotel warmly welcomes families and solo female travelers. Our rooms can accommodate families, and extra beds can be arranged on request. The hotel has 24-hour security, CCTV coverage, and is considered a safe, secure property especially suitable for families.

2. Are children charged separately?

One child below 10 years of age may stay free in the room using existing bedding without an extra bed. Children aged 10 and above are charged at the extra person tariff. A baby cradle is available on request at no extra charge.

3. Are extra beds available?

Yes, extra beds are available on request subject to availability, at an additional charge. Please mention your requirement at the time of booking.

4. Are children below 10 years old required to present ID?

Children below 10 years old are exempted from individual ID requirements, subject to the accompanying adult’s registration.

5. Are pets allowed?

Pets are not permitted in the hotel premises.

1. Can I arrange a special room decoration or surprise for a partner?

Yes — special arrangements are available with pre-booking only.
Options include:

1. Does the hotel have meeting or conference facilities?

Yes, the hotel has a dedicated Meeting Room that can seat 50 guests in stadium-style arrangement or 30 guests in cluster/training room configuration. It is available for corporate meetings, training sessions, and events. Please contact Reception for pricing and availability.

2. Is the hotel suitable for business travelers?

Yes, The Trios Hotel has a banquet hall available for small events, corporate gatherings, and family functions. Please contact us for availability and pricing.

3. Does the hotel have banquet or event facilities?

Yes, The Trios Hotel offers a dedicated venue suitable for small banquets, private parties, and corporate events. Our Meeting Room can accommodate up to 50 guests in a theatre-style arrangement or 30 guests for dining/cluster seating. Please contact our Front Office at reservations@thetrioshotel.com or +91 88753 97397 to discuss catering options and floor plans.

4. Do you offer corporate rates?

Yes, we have dedicated B2B / corporate pricing agreements for regular corporate guests and travel agents.
Please contact our reservations team at
reservations@thetrioshotel.com or
+91 8875 397 397 to inquire about corporate rates.

1. How often is the room cleaned?

Stay-back room cleaning is done daily, between 8:30 AM and 4:30 PM. Please inform Reception in the morning if you need your room serviced. Bed linen is changed every second day; towels are replaced daily.

To assist with our environmental sustainability goals, we encourage guests to reuse towels.

2. Is laundry service available?

Yes, guest laundry, dry cleaning, and ironing services are available at an additional charge. Contact Reception (Ext. 9) to avail these services.

3. Can I use the Do Not Disturb sign?

Yes, a DO NOT DISTURB sign is provided in every room. However, it may not be displayed for more than 24 consecutive hours. After this period, the hotel reserves the right to enter the room for safety and security reasons.

4. Can I request more channels on the in-room televisions?

Yes, channels available on Airtel DTH can be added on a chargeable basis. Please mention your requirements at the time of booking.

5. How do I request a replacement for used towels?

Used towels are replaced daily; please leave used towels on the floor of the room to indicate replacement is needed.

6. Is pest control conducted at the hotel?

Yes, weekly pest control treatment is conducted.

1. Is the hotel safe and secure?

Yes. The property has 24-hour CCTV surveillance in all common areas and outside the building, 24-hour front desk, fire detection and fire-fighting systems, and in-room safes. The hotel is widely reviewed as a safe and secure choice, particularly for families and female solo travelers.

2. Is the hotel non-smoking?

Yes, all rooms are non-smoking. Smoking is permitted only in designated outdoor areas or on the Rooftop Terrace. Violation of this policy will attract a penalty.

3. What is the guest visitor policy?

Registered hotel guests may receive visitors, provided they register at Reception with required identification. Visitor access is permitted until 8:00 PM. Visits after 8:00 PM will incur an additional charge per visitor per night.

4. What happens if a visitor stays past 8:00 PM?

If a visitor stays past 8:00 PM, an additional charge of INR equivalent per person per night applies for the visiting guest.

5. Is the hotel responsible for lost or damaged personal belongings?

No, the hotel bears no liability for lost, misplaced, stolen, or damaged personal belongings. Guests are required to take responsibility for all their personal belongings.

6. What happens to items left in the room after check-out?

Any items found in a room after check-out will be logged, secured, and the guest will be notified.

7. What should I do in case of a medical emergency?

In case of a medical emergency, please contact Reception immediately.

8. Which hospitals are near the hotel?

Nearby hospitals include Krishna Hospital (500 m), Dr. Kunnalu’s Nursing Home(500m), General Hospital (750 m), Medical Trust Hospital (1 m), Sree Sudheendra Medical Mission Hospital (1.4 km), Lisie Hospital (2 km), Aster Medicity (9 km), and Amrita Hospital (10 km).

9. What is the policy regarding damage to hotel property?

Guests are liable for any damage caused to hotel property by the guest or their visitors, and the cost of repair or full replacement will be charged to the registered guest’s account.

10. Can I be charged for damage discovered after check-out?

Yes, any damage discovered after check-out will be charged to the guest.

11. Can I register a complaint after I check out?

Yes, however complaints raised after departure when the hotel had no opportunity to respond during the stay will be considered for future service improvements.

12. What should I do in case of an emergency or fire alarm?

Please follow the evacuation instructions. Use the staircase — do not use the lift during a fire evacuation. Contact Reception (Ext. 9) or call +91 0484 2998 908 immediately in any emergency.

1. Does the hotel have any sustainability initiatives?

Yes. The Trios Hotel is committed to environmental responsibility. Our green infrastructure includes: 45 KW rooftop solar panels, solar water heaters providing 24-hour running hot water, rainwater harvesting tanks, a water treatment plant, a sewerage treatment plant, a waste incinerator and bio-composting plant, and an EV charging facility.

2. How can guests participate in the hotel’s sustainability efforts?

Guests are encouraged to participate by reusing towels and linens, conserving water and electricity, and turning off lights and air conditioning when leaving the room.

Avoid food package orders from outside restaurants.         

Guests are encouraged to conserve energy and reuse towels.

Setting air conditioner to 24°C to 26°C provides the best balance of comfort and energy savings.

1. What tourist attractions are near the hotel?

Within easy reach: Marine Drive (1 km), Subhash Park (1.3 km), Broadway Market (500 m), Centre Square Mall (0.2 km), Mangalavanam Bird Sanctuary (3 km), Fort Kochi (13 km via ferry), Mattancherry Palace (9 km), Cherai Beach (22 km), Kumbalangi Village (9 km), Lulu Mall (9 km), and Athirappilly Waterfalls (46 km).

2. Are there good shopping areas near the hotel?

Yes — Centre Square Mall is at a 2-minute walk. Jayalakshmi Silks and Seematti on MG Road are well-known textile shops. Broadway Market is a short distance away for local goods. Lulu International Mall is approximately 9 km from the hotel.

3. Can the hotel assist with tour or sightseeing arrangements?

Yes, our Front Office / Travel Desk team can assist with local recommendations and help arrange transport. Please contact Reception (Ext. 9) for any travel assistance. We can recommend local taxi services and tour operators.

1. How do I contact the hotel?

Phone: +91 8875 397 397 (Mobile), +91 0484 2998 908 (Landline)
Email: reservations@thetrioshotel.com
Website: thetrioshotel.com
From your room, dial Ext. 9 for Reception and Ext. 333 for the Restaurant.

2. What is the best way to book directly with the hotel?

You can book directly via our website at www.thetrioshotel.com (best rates guaranteed) or by calling/emailing our reservations team. Direct bookings may qualify for special rates and arrangements. You can also book via OTA platforms including Booking.com, MakeMyTrip, Goibibo, Agoda, Cleartrip, TravelGuru, Yatra, Expedia and others.

3. Who do I contact for complaints or escalation?

For any service issue or technical problem, please contact Reception immediately (Ext. 9 or +91 8875 397 397). For matters requiring escalation, please contact our General Manager at +91 8875 186 186.

1. Are there facilities for differently-abled guests?

Yes, the hotel provides facilities to accommodate differently-abled guests. Please inform us in advance so we can make the necessary arrangements.

2. Is the hotel wheelchair accessible?

The hotel has an elevator, allowing guests using wheelchairs or mobility aids to access upper floors without needing to use the stairs. Please contact us directly before arrival so our team can assist you with room allocation and any additional support needed.

3. Is accessible parking available for guests with disabilities?

Our free on-site parking is available to all guests. Guests requiring a parking space closer to the entrance due to mobility needs are requested to inform us ahead of arrival, and we will do our best to accommodate this.

4. Can the hotel arrange a wheelchair or mobility aid if needed during the stay?

The hotel has a wheelchair for guest use within the hotel premises. Our front desk team is available 24 hours and can assist in contacting local rental or medical equipment services if required. Please reach out to us and we will help out to the best of our ability.