Hotel Policy & Regulations

Namaste! A warm welcome to The Trios Hotel. We thank you for choosing us for your stay at Cochin. Our hotel in Kochi, a landmark of rare beauty and unique style, holding hands together to give you a memorable experience in Kochi, Kerala, India. Our hotel is located in propinquity to major business or tourist places of interest & shopping malls make here perfect sense to nest up at the Trios Hotel Kochi. Be it for business or travelling to explore the cultural heritage and weather, The Trios Hotel is the best hideout. Located at a distance of 28 km from Kochi Airport and 1.5 km from Railway Sta on make this hotel a perfect loca on for your travel needs. We assure you of our best service during your stay with us. We strive to provide our guests with an excep onally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and opera onal procedures, and our personal experience of owning and opera ng The Trios Hotel. These Hotel Policy/House Rules are considered a part of our reserva on agreement with you. As our hotel guest, by reading and signing your hotel registra on form, you are agreeing to abide by all of our Hotel Policy/House Rules, terms and condi ons, and procedures. These Hotel Policy are presented here to help promote our guest’s safety and enjoyment and to ensure that each guest is aware of the understandings between the Trios Hotel and the guest. Our Hotel Policy/House Rules may update from me to me, so please check back o en.

I. Introducton

A. Purpose of the Document
The purpose of this document is to outline the house rules, policies, and procedures of The Trios Hotel, ensuring that all staff and guests are aware of and adhere to the standards and regulatons that maintain the hotel’s high quality of service and operatonal efficiency. These guidelines are designed to enhance guest satsfacton, ensure safety and security, and uphold the reputaton of The Trios Hotel as a premier lodging destnaton.

B. Scope of Applicaton
This document applies to all employees, guests, suppliers and service providers of The Trios Hotel. It covers various aspects of hotel operatons, from reservatons and guest services to safety protocols and employee conduct. By adhering to these policies, The Trios Hotel aims to provide a consistent and excellent experience for all guests while maintaining a safe and
productve working environment for employees.

C. Our Core Principles
At The Trios Hotel, Kochi, every rule and policy we uphold is rooted in a simple philosophy: Ethical Hospitality. We believe that a truly memorable stay is built on a foundaton of integrity, which is why we operate under the “Holy Money” concept—a commitment to ensuring that every rupee earned is through fair, transparent, and professional service. Our decisions are guided by three primary intentons:

Uncompromising Standards: We prioritze your well-being through rigorous hygiene protocols and a dedicated safety and security framework, ensuring genuine value for all our guests.

A Culture of Respect: We believe that happy, well-cared-for heart-of-house staff provide the best service. By ensuring our team is treated with dignity, and provided with quality welfare, we empower them to welcome you with authentc warmth. Inclusion & Integrity: We host without prejudice. The Trios is a space of zero discriminaton, where every guest is treated with equal respect. We extend this same fairness to our local partners and suppliers, ensuring that the entre ecosystem supportng your stay is built on healthy, sustainable relatonships.

Environmental Stewardship: We are dedicated to a sustainable future through significant green investments, including solar energy for power and hot water, advanced rainwater harvestng, and on-site waste management.

These principles are the “why” behind the rules that follow. We thank you for respectng these guidelines, as they allow us to maintain the high standards of professionalism and care that define The Trios experience.

D. Mission Statement
Our mantra: “Service to Please”. Our friendly staff are well trained to provide personalized and detailed atention to all your needs. Our mission is to provide exceptonal hospitality and unparalleled service to our guests. We are commited to creatng a welcoming and comfortable environment, where guests feel valued and staff are empowered to deliver their best. Guest satsfacton is our top priority at and we strive to ensure that every guest has a positve and memorable experience.

E. Definitons and Terms

Guest: Any individual who has made a reservation or is currently staying at the hotel.
Employee: Any individual employed by The Trios Hotel, including full-time, part-time, and temporary staff.
Reservaton: The process of booking a room or service at the hotel.
Check-In: The process of registering and providing a guest with a room upon arrival.
Check-Out: The process of finalizing a guest’s stay and processing any outstanding payments.

II. Reservation and Booking Policies
A. Reservation Process
Reservations at The Trios Hotel can be made through various channels, including the hotel website, phone, email, and third-party booking platforms. The reservation process involves:
Inquiry: Guests can inquire about room availability, rates, and amenities. Through website, phone, email, and third-party booking platorms.
Booking: Guests provide necessary information, including personal details, dates of stay, and payment information.
Confirmation: A confirmation email or message is sent to the guest with the details of their reservation.

NOTE:

• Reservations without advance payment are not confirmed.
• A minimum of 50% of the total billing amount is required as advance to confirm a booking.
• Full payment must be transferred at least 24 hours before check-in. All dues must be cleared prior to check-in.